Refund policy
*** HIFI LOOP WARRANTY & RETURN POLICY ***
1. 14-DAY DOA GUARANTEE (Defective On Arrival)
If the item arrives with functional defects, you are eligible for a full refund or a replacement unit within 14 days of delivery. HiFiLoop covers all shipping costs for DOA cases.
2. 180-DAY WARRANTY (Repair Service)
We stand behind our quality with a 6-Month (180-Day) Warranty.
- Period: Days 15 to 180 from the date of delivery.
- Coverage: Free repair service for hardware issues that occur during normal use.
- Shipping & Tax: The buyer is responsible for the return shipping cost and any applicable customs duties/taxes to our service center. HiFiLoop will cover the shipping cost to send the repaired unit back to you.
3. EXCEPTIONS
This warranty does not cover damage caused by misuse, accidental drops, water damage, or unauthorized modifications.
4. RETURN PROCESS
To initiate a return or warranty claim, please contact us at support@hifiloop.com with your order number.